Hello, please help us continue translating!
I am a manager of our project, and new to Crowdin.
One of our translators reported that he cannot access to the project due to a message saying “The project you are trying to translate is currently suspended”. We need to finish the translation asap, so please help us how to let the translator accessible to the project. I think this is similar to "Suspended project issue on free plan while it should not(?) "
Please give us solutions. Thank you in advance for your assistance!
In addition to my original inquiry, the owner of the account changed our status from Free Trial to Free Plan, but the translator still cannot access to the project. And, I, a manager manage to access to it.
Could you please give us a solution to this issue?
Thank you for your support in advance.
From my database, the owner of that project was under a Free Trial plan.
The owner wouldn’t be able to switch to the Free plan, because of limits.
You can advise this user to click on the “get started” button near the Free plan. But please ask the owner to take a detailed look at the pricing comparison table that I’ve shared in a reply before.
In a free plan, if the project is Private, you can’t invite translators to private projects. You also don’t have managers. So, it’s needed to change project visibility or delete translators. Manager(s) should be deleted as well.
Once all things are matched, the “get started” button will become available. The owner can double-check the limits in a short note at the top right corner of this page:
I’m sorry to reply you late.
Thank you for the description. Now I understand what we did not understand / know to use the platform properly.
Could you please advise me: To add at least one or two managers and several translators, which plan do we have to sign up for? I have checked out Plans For Everyone, Pro seems we cannot add a manager. Do we have to have at least TEAM ?