Hi there,
I’m using the built-in pre-translation with Amazon Translate and tried to pre-translate everything missing. I don’t know why, it always skips all strings from all language. Can you tell me what could be wrong or how to get that knowledge? I do not see any possibilites for that. It just stopped working.
Hi @marcelbrode,
We checked the logs from our side and noticed that the key that was used for pre-translation is invalid and thus the pre-translate failed.
( by the way we are actively working on the improvement task to add more informative MT error for users logs if the pre-translation fails)
Oh, okay. Then, I’ll check that again. Thank you!
Okay, I tried it, got even new credentials, tested by our AWS guys and a normal API call directly to Amazon Translate seems to work, but not using Crowdin (Github Action or via Crowdin Web-UI).
Is it really the key then?
Hello @marcelbrode
Please try to clean the MT engine cache or delete the MT engine from your profile completely, re-generate a new key, and re-setup the MT engine connection.
If you still experience the same error after this manipulation, then please double-check your key.
How to delete the engine completely? I do not get the option to do so 
Cleared the cache, disabled, re-enabled and tried it again. Still all keys skipped. Our AWS says, there’s successful requests, so the Keys have to be correct. I have no idea what to do anymore 
Hi @marcelbrode
You did the right steps, the issue might be on Amazon’s side.
We have created a task for our developers to find the exact cause and solution.
As soon as there are any updates, we’ll let you know!
That’s very kind of you! Thank you 
Okay… I found out what the problem is.
I’m using a Non-Owner Account with all rights and manage crowdin from there. Now I tried changing the Keys with the Owner account and it works.
So it seems every project has own API keys per account, but when I click on “Pre-Translate”, it just doesn’t care about your credentials and takes those from the owner account, making the credentials entered with my user-account worthless.
I would suggest to make some kind of infos regarding this behaviour, since I couldn’t find any information on that behavior and also do not see the point to add API credentials if they don’t do anything
