Hi there,
I’m using the built-in pre-translation with Amazon Translate and tried to pre-translate everything missing. I don’t know why, it always skips all strings from all language. Can you tell me what could be wrong or how to get that knowledge? I do not see any possibilites for that. It just stopped working.
Hi @marcelbrode,
We checked the logs from our side and noticed that the key that was used for pre-translation is invalid and thus the pre-translate failed.
( by the way we are actively working on the improvement task to add more informative MT error for users logs if the pre-translation fails)
Oh, okay. Then, I’ll check that again. Thank you!
Okay, I tried it, got even new credentials, tested by our AWS guys and a normal API call directly to Amazon Translate seems to work, but not using Crowdin (Github Action or via Crowdin Web-UI).
Is it really the key then?
Hello @marcelbrode
Please try to clean the MT engine cache or delete the MT engine from your profile completely, re-generate a new key, and re-setup the MT engine connection.
If you still experience the same error after this manipulation, then please double-check your key.
How to delete the engine completely? I do not get the option to do so 
Cleared the cache, disabled, re-enabled and tried it again. Still all keys skipped. Our AWS says, there’s successful requests, so the Keys have to be correct. I have no idea what to do anymore 
Hi @marcelbrode
You did the right steps, the issue might be on Amazon’s side.
We have created a task for our developers to find the exact cause and solution.
As soon as there are any updates, we’ll let you know!
That’s very kind of you! Thank you 
Okay… I found out what the problem is.
I’m using a Non-Owner Account with all rights and manage crowdin from there. Now I tried changing the Keys with the Owner account and it works.
So it seems every project has own API keys per account, but when I click on “Pre-Translate”, it just doesn’t care about your credentials and takes those from the owner account, making the credentials entered with my user-account worthless.
I would suggest to make some kind of infos regarding this behaviour, since I couldn’t find any information on that behavior and also do not see the point to add API credentials if they don’t do anything
Thank you for the additional details! Passing this to our developers
