Hello, I’m trying to find out why I cannot downgrade to the Free Plan, what features am I using that are preventing it.
The pricing page says to contact support, but I cannot find any contact form for it.
Hi, please email us directly at support@crowdin.com
Please include your Crowdin project URL in the email so we can check what prevents your account from being downgraded.
Hello there!
Good news, I can see the account is already on the Free plan, so it looks like you managed to complete the downgrade on your end.
For future reference, the most common reason a downgrade to Free gets blocked is the number of managers present on the account. The Free plan doesn’t include any manager seats, so if there are managers assigned - the switch won’t go through until they’re removed.
It can be checked in the Account Settings → Billing tab, which shows your current usage limits (#of managers, projects, source strings, etc.), and those managers can be removed via the Managers tab.
