Assistance Required with Crowdin Translate Issue

We’re currently unable to translate our English content into other languages using MT via Crowdin Translate. Specifically, when selecting Pre-translation and choosing Crowdin Translate as the medium, the Languages section appears disabled.

I’ve attached a screenshot for your reference to help illustrate the issue.

Could you please look into this and let us know how to resolve it? Your assistance is greatly appreciated.

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Hi @prantosh

Crowdin MT is available only for the projects with the Global TM enabled or during the trial period.

Also, it supports only these language pairs:

Please make sure that Global TM is activated + language math is on the supported list

I have enabled the Global TM and checked the language settings in our Crowdin project. As shown in the attached screenshots, some of the languages supported by Crowdin Translate appear to be disabled.

Previously, the auto-translation feature was functioning seamlessly, but we are now unable to auto-translate even a single word.

I’ve attached screenshots of all the languages we are currently using for your reference.

Could you please help us resolve this issue? Let me know if you require any additional details from my side.

Looking forward to your response.

Can you please check what your project source language is?

Is it English (just English, not En-US or En-GB)?

It is en-US

I’ve double-checked from our end, and yes, there was a change in Crowdin MT logic.

In the past, Crowdin MT allowed the translation of dialects in the Editor, because in the Editor translator could evaluate the quality of the translation and correct them if needed. The pre-translate worked for some time as well, but the quality of the translations was unreliable.

As of now, there is a list of supported languages, and pre-translate via Crowdin MT works strictly in these language pairs. Please make sure your source is English (not En-US) to be able to use MT pre-translation. Source language can be changed in project settings if needed.

Hey Dima,
I followed your instructions to change the source to English, and it worked. Thank you for your help and support!

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Always my pleasure to assist :slight_smile: