It seems like there might be an issue with the synchronization process. Could you please provide some extra information that will help us understand the problem more clearly and find a solution for you?
- A sample of the source file you upload to Crowdin.
- The translated file you receive as a translation from Crowdin.
- The project ID where you are working in Crowdin.
You can send us the file samples directly, just email them to support@crowdin.com
Alternatively, just let us know the project ID so we can check system logs from our side; this will shed some light as well 